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Contact Us

Phone

Toll-Free Phone Number

1 (888) DMV-GOTX or
1 (888) 368-4689

Local Phone Number

(512) 465-3000
Fax: (512) 302-2162

Business Hours

Monday - Friday
7:30am - 5:30pm
(Central Time)

We will:

  • Discuss, assist and resolve your issue by phone.
  • If additional research is necessary, we will reply to you within 3 business days.

 

Dealer Contacts
Subject Phone Number
Licensing/Salvage Information (888) 368-4689 or (512) 465-3000
eTag Helpline (512) 465-4010
Dealer Licensing Receptionist (512) 465-7327
Fax (512) 465-3599
Enforcement Contacts
Subject Phone Number
Enforcement Division Legal Staff (512) 465-4204
Motor Vehicle Investigations (512) 465-4205
Motor Carrier Investigations (512) 465-4207
Oversize/Overweight Investigations (512) 465-4032
Advertising (512) 465-4147
Lemon Law (888) 368-4689 or (512) 465-3000
Dealer Enforcement/Training (888) 368-4689 or (512) 465-3000
Fax (512) 374-5496
Other Contacts
Subject Phone Number
Office of Administrative Hearings (512) 465-5000
Media Inquiries (512) 465-1484
Specialty License Plates (including Military) (512) 374-5010

Email

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Mail

Mailing Address

Texas Department of Motor Vehicles (TxDMV)
4000 Jackson Avenue
Austin, Texas 78731

Please include:

  • First and last name
  • Return mailing address
  • Vehicle information (vehicle identification number or license plate)
  • Telephone number
  • Email address
  • Detailed description of your comment or concern (background information) and explain how we can assist you
  • For dealers, provide your dealer license number and/or work item number

Feedback

Tell us how we are doing!
  • We are committed to continually improving our service to you.
  • Your feedback is vital to our mission of providing exceptional customer service.
  • If you have a suggestion, complaint, or even a compliment, we would love to hear from you.

Click the button below to begin!

TxDMV SURVEY

Complaints

We investigate complaints against vehicle dealers licensed to sell vehicles in Texas. You can file a complaint whether you are a consumer or a vehicle dealer. For additional information or assistance with enforcement actions, call us at (888) 368-4689 or (512) 302-2474.

Complaints Against Vehicle Dealers

If you have a complaint about a dealer's sales practices, follow the steps below:

  1. Complete a Motor Vehicle Dealer Complaint Form and answer all questions.
  2. Attach a copy of the sales contract and other documents you may have received from the dealer.
  3. Sign, date and mail form. Allow 3 to 5 weeks for processing.

Motor Vehicle Dealer Complaint Form

Tax Assessor-Collectors with a complaint against a dealer should fill out this form:

TAC Motor Vehicle Dealer Complaint Form

Complaints About Defective Vehicles

If your complaint is about a defective vehicle, you may be able to receive assistance through the Texas Lemon Law.

Learn About the Texas Lemon Law.

Complaints Against a Motor Carrier

You may submit your complaint against a motor carrier (i.e.- trucking company, moving company or bus company) using our online system. You will be notified via email when the case has been accepted.

Online Complaint Management System
Send an Email
Household Goods Mover Complaint Form

Copyright © 2014 Texas Department of Motor Vehicles. All rights reserved. - 4000 Jackson Ave, Austin, TX 78731