e-Tag FAQs Technical

If you have already received your login information from MVD and you can’t login to the e-Tag database then contact the Vision 21 e-Tag Help Desk at (512) 302-2020 for assistance Monday - Friday, 7 a.m. - 5:30 p.m.

Try using an alternate web browser such as Mozilla Firefox.
or

1. Open Adobe Acrobat Reader.
2. Select "Preferences" from the Edit menu.
3. Select "Internet" from the Categories: list.
4. Uncheck the box that says "Display PDF in browser"

When you click on "Print Tag Image" Internet Explorer will ask you to verify that you want to download file then retry webpage. The tag and receipts will now open in a separate, stand-alone version of the Acrobat Reader.

You must have Adobe Acrobat^® Reader installed on your computer. You can install the latest version of the Adobe Reader for free. Uncheck the box next to “Free Google Toolbar” then click “Download Now” to begin the installation.

To add agent names to the list:

1. Click on the “Activity Home” link near the top of the page
2. Select “Manage Agent Names” from the “What Would you like to do?” list.
3. Click “add new” then type in a name then click “save”.

The name will then appear on the list of agents when you create agent specific tags.