e-Tag Printing Tips
If you're having difficulty printing e-Tags, please try the following:
- Pop-up blockers will need to be disabled for the e-Tag system. In most cases, you can set your pop-up blocker to "always allow" for the e-Tag system (Vision 21). If you are not automatically prompted to allow for pop-ups when you enter the e-Tag system, you will need to enter https://vision21.txdmv.gov/ into your pop-up program as an allowed site.
- Plug-ins should be enabled for the e-Tag site.
- ActiveX filtering should be unchecked within the e-Tag site. If you have problems printing with the Adobe Reader® ActiveX® plug-in while using the Internet Explorer® browser, here is another workaround:
- In Adobe Reader® or Acrobat®, choose Edit > Preferences.
- Select Internet.
- Deselect "Display PDF In Browser", and then click OK.
- Phishing filters may interfere with processing e-Tags. Disable the filters on your computer or set them to "always allow" access from https://vision21.txdmv.gov/.
- Set your computer's security setting at medium or make an exception for the e-Tag system by adding https://vision21.txdmv.gov/ to your allowed sites.
- Your computer's content advisor may need to be disabled or set to allow access to https://vision21.txdmv.gov/.
If you are unsure of how to change the settings on your computer, please consult the "Help" manual that was installed on your computer with the operating system. If you have installed other programs, such as an anti-virus program or your online provider gave you phishing filters and pop-up blocker features, please consult with your internet service provider about how to change your settings for use with the e-Tag system.
Other considerations
- Check for any critical updates to your operating system, browser(s) and Adobe Acrobat® or Adobe Reader®. Visit the respective software manufacturer's website to check for updates and follow their instructions for downloading and installing these updates.
- If problems persist, you may uninstall and reinstall Adobe Reader®. Sometimes, an incomplete installation of this application may prevent printing.
- If printing problems persist while using Internet Explorer®, you may wish to install another browser to use with e-Tags, such as Mozilla Firefox®.
As always, we also are here to help you. You may e-mail us at etags@txdmv.gov or call us at (512) 302-2020.
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